Bayer is a global enterprise with core competencies in the Life Science fields of health care and agriculture. Its products and services are designed to benefit people and improve their quality of life. At Bayer you have the opportunity to be part of a culture where we value the passion of our employees to innovate and give them the power to change.

Clinical Performance Specialist - LA/San Diego, CA OR Chicago, IL

Your tasks and responsibilities

The primary responsibilities of this role, Clinical Performance Specialist, are to:

 

  • Deliver, plan and execute First Run Yield (FRY) clinical education training to users of Bayer equipment and / or Bayer software solutions, while ensuring all solutions are implemented according to Bayer standards;
  • Facilitate and promote adoption of new technologies and procedures while onsite training occurs;
  • Provide clinical expertise in the sales effort by working with Portfolio Reps, Strategic Account Managers, Channel Management, Customer Success Team and Inside Sales with the intent to support Bayer’s portfolio of products;
  • Build and maintain customer relations while maintaining high levels of customer satisfaction;
  • Utilize individual customer success tactics to develop and maintain relationships to ensure customers that the appropriate tools to assist them in achieving their desired outcomes;
  • Provide clinical answers and troubleshooting with external customers via telephone, e-mail, in person or electronically on all models (past and present) of Bayer Radiology products;
  • Provide assistance and expertise with special projects as needed and requested;
  • Creatively develop implementation plans through detailed site and clinical workflow analysis; while using independent judgement to troubleshoot & resolve high priority and escalated questions/issues by using clinical acumen;
  • Follow company policies and procedures by notifying Bayer’s Complaint Department;
  • Maintain product knowledge on new and current device products and or Software platforms.

 

 

 

Who you are

Your success will be driven by your demonstration of our LIFE values.  More specifically related to this position, Bayer seeks an incumbent who possesses the following:

 

 

Required Qualifications:

 

  • Associate’s degree in a relatable technical / clinical discipline such as Radiologic Sciences or Information Technology with a minimum of 6 years relevant experience or Bachelor’s degree with a minimum of 4 years of relevant experience or Master’s degree with a minimum of 2 years of relevant experience;
  • Radiologic Technologist (RT) Certification and / or CIIP Certification;
  • Broad background and general knowledge of effective Radiology and/or IT department workflow and practice;
  • Excellent verbal & communication skills, both over the phone and in person;
  • Proficiency in MS Office suite; Working knowledge of and willingness to learn new technologies & internal software systems such as Salesforce, Kimble and ServiceMax;
  • Ability to problem solve, manage complexity and ambiguity;
  • Ability to travel approximately 70% of the time with many responsibilities representing overnight travel;
  • Must be willing to travel outside of their normal geography as needed to support training efforts, corporate meetings, etc.;
  • Ability to perform additional tasks, projects and assignments as requested by management;
  • Valid driver’s license.

 

 

Preferred Qualifications:

 

  • Experience with Bayer / Medrad Injector systems and IT experience/ radiation dose management software.

 

#KRT

Your application

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and you have the "Passion to Innovate" and the "Power to Change", we encourage you to apply now. Job postings will remain open for a minimum of ten business days and are subject to immediate closure thereafter without additional notice. To all recruitment agencies: Bayer does not accept unsolicited third party resumes.

Bayer is an Equal Opportunity Employer/Disabled/Veterans

 

Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.

 

Country: United States
Location: CA-Los Angeles, CA-San Diego, IL-Chicago