Industrial Turf & Ornamental Customer Service

YOUR TASKS AND RESPONSIBILITIES

The primary responsibilities of this role, Industrial Turf & Ornamental Customer Service, are to:

• Process orders, prepares correspondence, and fulfill customer needs to ensure customer satisfaction;
• Act as liaison between Bayer Key Account Managers and the distributor;
• Procurement team ensuring all parties are informed on order status, inventory and production issues potentially impacting customer care so Key Account manager can be better prepared to handle distributor needs allowing for more positive customer experience;
• Build relationships with distributors to offer a positive customer service experience;
• Manage reports such as: Open Order, Delivery Status, Product Outage/Shortage, Allocations, Product Phasing, Production Plans, Return analysis and other reports.

WHO YOU ARE

your success will be driven by your demonstration of our life values. more specifically related to this position, Bayer seeks an incumbent who possesses the following:

Required qualifications:

• Bachelor’s Degree with at least two years of relevant experience;
• Proven experience with high-volume order management and demanding customer support;
• Proficiency with SAP;
• Flexibility to work within a team environment;
• Strong change management skills and able to function in fast paced environment;
• Strong data analytics;
• Solution driven and proactively engaged;
• Customer focused approach.

#LI-US