CX Manager-Partner Experience

YOUR TASKS AND RESPONSIBILITIES

The primary responsibilities of this role, CX Manager-Partner Experience, are to: 

• Understand the digital connections required by partners to run their business with us more efficiently and effectively and communicates those requirements to marketing and product supply teams;
• Be responsible for the business process improvement;
• Use a well-defined design process to guide development of digital solutions for the target channel partner outcomes and user experience;
• Inform developers (internal and external) of in-person and digital experiences needed for the required outcomes;
• Align commercial teams, Information Technology (IT) and product supply in the discovery, design and testing of new partner experiences;
• Be responsible for supporting ecosystem road mapping, prototype and execution of digital solutions.  Collaborate with channel partners to co-create customer facing experiences that are mutually valuable to Bayer, the channel partner and to the end customer;
• Manage all project stakeholders on local, regional and global level;
• Manage project communication proactively;
• Monitor changes in project timelines, business assumptions, and outlook on regular basis and inform relevant stakeholders of changes in the key parameters.

WHO YOU ARE

Your success will be driven by your demonstration of our LIFE values.  More specifically related to this position, Bayer seeks an incumbent who possesses the following:

Required Qualifications:

• Have a bachelor’s degree;
• At least 10 years of experience in IT, marketing, or customer experience;
• Demonstrated experience leading and influencing activities of cross-functional teams without direct reporting relationships;
• Familiarity and use of human centered design principles;
• Experience with Process Design and mapping;
• Ability to lead and influence key stakeholders through challenges and opportunities;
• Results orientation with demonstrated ability to manage multiple projects/priorities simultaneously;
• Excellent oral, written and communication skills to onboard, motivate and engage others at all levels of the organization.
• Ability to travel up to 10%

#LI-US